Brent N. Jones

Technical Skills

Cloud & Container Platforms: Red Hat OpenShift, Kubernetes, Podman, Docker, OpenShift Virtualization (CNV), OpenShift AI/ML workloads, Helm

Programming Languages & Frameworks: .NET (C#, VB), LINQ, Entity Framework, MVC5, Razor Pages, React, SQL, C++, Bootstrap, Perl (Dancer), jQuery, JavaScript, HTML, CSS

Database Engines: SQL Server, Oracle, MySQL, ObjectStore

Operating Systems: Windows Server, Ubuntu, Red Hat Enterprise Linux, Fedora Core, Solaris

Tools & Platforms: Visual Studio Enterprise 2022, Microsoft SQL Server Management Studio, Jira/Confluence, Azure DevOps, Azure Cloud Portal, Git/TFS/CVS, Oracle SQL Developer

Professional Experience

Solutions Architect

Red Hat – Remote / Regional | June 2024 – Present

  • Serve as a technical advisor and subject matter expert for OpenShift, specializing in virtualization, containerization, and AI/ML workloads.
  • Partner with account executives during pre-sales engagements, providing product demonstrations, proofs of concept, and technical workshops tailored to customer needs.
  • Design and present OpenShift architectures that integrate with existing enterprise systems and support modern application deployment strategies.
  • Lead onsite workshops to enable customer teams in areas such as cluster installation, container best practices, and hybrid cloud deployments.
  • Collaborate with internal product teams to provide customer feedback on feature requests and roadmap improvements.

Senior Software Engineer

Wells Fargo – Winston-Salem, NC | June 2020 – June 2024

  • Designed, developed, and maintained automation components for the @Work management platform, leveraging VB.NET (frontend), C# (backend), and Microsoft SQL Server (stored procedures, functions, and views).
  • Played a key role in optimizing work order creation and assignment processes across multiple engineering teams.
  • Led a front-end rewrite in React, modernizing the UI and improving usability.
  • Migrated ETL processes from SSIS packages to C# console applications for greater maintainability and performance.
  • Built and maintained a network certification portal, enabling engineers to validate configurations such as firewall rules, SSL DDoS settings, and WAF policies for audit compliance.
  • Mentored new team members, accelerating their technical onboarding and integration into development workflows.

Info Security Engineer

Wells Fargo – Winston-Salem, NC | Aug 2016 – June 2020

  • Led development of an internal application using Perl Dancer, streamlining security-related processes.
  • Developed a .NET console application for synchronizing Active Directory data with internal databases, leveraging C# and SQL Server.
  • Migrated legacy C++ codebases to Perl Dancer, modernizing development workflows and improving maintainability.

Web Developer

Wells Fargo – Winston-Salem, NC | May 2012 – Aug 2016

  • Served as lead developer for an internally developed web application utilizing C++ backend and jQuery frontend.
  • Refactored and modularized legacy C++ code, separating business and presentation logic for better maintainability.
  • Redesigned the UI with Bootstrap, improving user experience and modernizing the application interface.
  • Migrated core back-end components to Perl Dancer, enabling faster development cycles with modern tools and debuggers.

Senior Systems Software Engineer

GENBAND – Durham, NC | 2010 – 2012

  • Designed and implemented custom telecom software solutions for clients including AT&T, Bell Canada, CenturyLink, MTS, and Verizon Wireless.
  • Led a successful project enabling customers to transition networks from 7-digit to 10-digit dialing using Nortel’s Network Service Provisioning (NSP) application.
  • Built a customer self-care portal, empowering end users to manage features on wireline, wireless, and cable modem services.

Software Systems Engineer (Level JCI-4)

Nortel Networks – Durham, NC | 2005 – 2010

  • Developed and maintained software components for Network Service Provisioning (NSP).
  • Created the prototype NSP Web Services interface, opening the platform to third-party integrations via standard APIs, resulting in new revenue streams through API licensing.
  • Introduced multithreaded code optimizations that reduced upgrade times by 40%, improving efficiency and lowering operational costs.
  • Built Netcool agent scripts to detect SNMP traps and initiate automated self-healing workflows for network outages.

Software Support Engineer (Level JCI-3)

Nortel Networks – Durham, NC | 1998 – 2005

  • Provided tiered support, training, and upgrades for provisioning tools including NSP, TelePATH, and CODES.
  • Authored training materials for both internal and external customers, covering user, admin, and developer roles.
  • Developed SUN Cluster and Veritas Cluster agent scripts to support high availability for NSP, Apache, and ObjectStore DB.

Software Developer / Programmer

Mitsubishi Semiconductor of America Inc. – Durham, NC | 1997 – 1998

  • Developed factory automation solutions for semiconductor fabrication processes.
  • Built a metrics and reporting system using Perl, SQL, and Oracle, providing real-time equipment utilization insights to management.

Education

Bachelor of Science – Computer Science
Minor – Applied Mathematics
Appalachian State University | Boone, NC

Certifications & Training

Advanced Java Programming – University of North Carolina State

Microsoft Certified: Azure Fundamentals (AZ-900)

IBM Certified Deployment Professional for Tivoli Netcool Core

Advanced C# Programming – Forsyth Technical Community College